Frequently Asked Questions

What is the deadline to order for next day delivery?

For next day delivery, order before 9pm every day of the week and your order will be expertly prepared, packaged and dispatched for next day delivery. We also deliver on Sundays!

 

Can I order by telephone or email?

Yes, you can order by telephone. Please call us on 028-64181805.Alternatively, you can email us at customer@arenaflowers.com if you have any queries and a member of our team will reply as soon as they can. We try to reply to most emails same day, but this is not always possible, especially during periods of high volumes, such as Valentine's Day and Mother's Day. We do not recommend that you send your payment details via email, as emails are not encrypted and could be intercepted. Please note that we do not offer 24 hour customer support.

 

Is the Rosewin flowers site secure?

Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business. Our checkout is powered by PayPal, which is part of the eBay Inc family of companies. PayPal is the leading online payment engine and PayPal has more experience of online payments that any other company. Our site is accredited as secure by Geotrust.

 

Will Rosewin flowers share or sell my private data?

No, we absolutely will not and we think spam is as pointless as everyone else does. If you sign up to our newsletters, we will send you communications relating to Arena Flowers, including discounts on products. However, we will not sell your name or data to any other businesses. We are registered under the Data Protection Act 1998.

 

Do the flowers come in a vase?

Some of our arrangements come with a vase, which is included in the price (if there is a vase it will say this in the description beneath the picture). lf the items do not have a vase you may wish to purchase a vase by clicking the add vase feature next to the product image, adding one from our gifts section or by adding one in the checkout process.

 

Do the flowers come in a vase?